Maikie Gastgeberservice

Starting point

Maikie Gastgeberservice looks after holiday flats and holiday homes on the Baltic coast for their owners, with cleaning and other service visits.

With around 150 properties and more than 130 customers, service visits, property documents, invoices and emails have to come together in one place so that nothing gets lost between phone, folder and inbox.

The task

Planning service visits

Cleaning and other visits have to be assigned to the right staff and be available on the go.

Keeping property knowledge

Special features, images and documents of every property have to be at hand for the team.

Invoices and reminders

Invoices and reminders should be created as PDF and sent directly to the customer by email.

Traceable communication

Emails from customers and owners should reach the right customer record and be visible to the team.

The solution

The Maikie platform is based on Centaro, the upbyte® software for cleaning and service businesses. It consists of four building blocks:

Service planning with staff app

Visits are planned and assigned to staff. The team sees its jobs in the app.

Digital property file

Images, PDFs and notes for every property are kept in one place.

Invoices and reminders

Invoices and reminders are created as PDF and sent to the customer by email.

Email centre

Emails reach the platform via Microsoft 365, with one workspace per customer.